Frequently Asked Questions

General Questions

Why did Zips and AW Direct Merge?

The combination of Zip's and AW Direct brings together the complementary strengths of the industry leading tow truck and repair part distributor with the industry leading towing accessories distributor.
What is the name of the combined company?

The combined company will be known as Zip's AW Direct.
Who is Zips?

Since 1968, Zip’s has been the leading tow truck and repair part distributor to the Towing & Recovery Industry.
Who is AW Direct?

Since 1979, AW Direct has been the leading accessory provider to the Towing & Recovery Industry.
What are the benefits for Zips customers? For AW Direct customers?

The combination creates a single comprehensive supplier for the towing and recovery industry, offering tow companies significant time- and cost-saving benefits inherent in a one-stop shopping experience. Towing professionals now have one simple shopping experience for virtually everything they need to safely and efficiently operate a tow truck.

Will my customer account number change?

We will do our best to maintain your existing account number, but it may change. We will provide you with a new account number if necessary.
Will the terms and conditions on my account change?

No. The account terms from your Zip's or AW Direct account will still apply. For Net 30 accounts, a 1.5% service fee will apply for balances past 30 days.
Will I still get my AAA discount?

Yes, AAA customers are eligible for free shipping as well as a discount on accessories and truck parts. Watch for additional details in your inbox soon.
How do I see my AAA discount on the website?

To see your special pricing online, you must be logged in to your account. If you do not have a website account, please register here https://zips.com/aaa-login or Call 800-222-6047 if you have a question or need us to look up your ID.

If I have questions, who can I call?

Please call 1-800-222-6047 with any questions or email awdirect@zips.com or zips@zips.com.
Can I still use the AW Direct phone number?

Yes. The 1-800-243-3194 phone number is still valid and will connect you to the Zip's AW Direct team.
How to I pay or obtain an invoice for my previous orders?

If your order was placed before 8/17/18, you can do one of the following: Email asbcredit@ariens.com, call 844-366-6552 or fax 800-270-3975 to get a copy of your invoice. If your order was placed after 8/17/18, please call us at 800-243-3194 or 800-222-6047.
Can I re-order my custom service invoices?

Please contact customer service at 800-243-3194 or 800-222-6047 to re-order past invoices or place new orders.

What happened to items I had in my shopping cart at awdirect.com?

Shopping carts on awdirect.com may need to be recreated. If you'd like assistance with your order, please call 1-800-243-3194 or 1-800-222-6047 with any questions or email awdirect@zips.com or zips@zips.com.
What happens to my awdirect.com account and saved payment information?

Accounts on awdirect.com and any saved payment information will need to be recreated at zips.com
How to I create an account on Zips.com?

Click here to create an account https://zips.com/register