Returns Policy

Items Without Customization:

Customer satisfaction is important to us. If for any reason you are dissatisfied with an item you have received, please contact us by calling (641) 328-8558.

All orders received require immediate inspection by the customer for any damage or loss of product. Such errors, as well as new and unused returns on non-customized items, need to be reported within 15 days of delivery and will require photographs of said damage/loss.

Customized Products

Zips Outfitters stands behind the quality of its made-to-order products by using the best quality materials and by using state-of-the-art equipment. If a customized item received shows a material defect, please contact us by calling (641) 328-8558 within 15 days of receiving your order. We will use parcel tracking to determine the effective start date for the return process.

Before proceeding with your order, we ensure that you will always approve a quote. This way, you’ll know the price and how your items will look beforehand. Once you approve, we will begin.

There are certain circumstances in customizing items that are beyond our control. Please note that we cannot be responsible for:

1. Spelling, punctuation or grammatical errors made by the customer.

2. Inferior quality or low-resolution of uploaded images. We will do our best to not process low-resolution images and will always reach out to the customer if we do not think it is a quality image.

3. Design errors introduced by the customer in the design creation process.

4. Errors in user-selected options such as product type or size.

Please examine your designs carefully and make us aware of any mistakes prior to approving your order.

Items that are deemed defective will be equally exchanged with the same product and design. Items with noticeable wear cannot be returned. Depending on the situation, we may request pictures of the defect before initiating the exchange process.

Zip’s Outfitters will send a UPS label on all qualified & approved returns. All products must be returned in new condition and in their original packaging. Orders shipped to international addresses do not qualify for returns.

THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF ALL ITEMS. ANY WARRANTY, IF IT EXISTS, IS BETWEEN THE MANUFACTURER AND THE PURCHASER. ZIP'S OUTFITTERS HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, WHETHER BY COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ZIP'S OUTFITTERS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF ANY ITEM.