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Make your business stand out with a new customization experience at Zip’s Outfitters.
Experience a new level of customization at Zip’s Outfitters.
Returns Policy
Zips Outfitters stands behind the quality of its made-to-order products by using the best quality materials and by using state-of-the-art equipment. We take great pride in customer satisfaction; however, if a customized item received shows a material defect, please contact us by calling (641) 328-8558 within 15 days of receiving your order.
Before proceeding with your order, we ensure that you will always approve a quote. This way, you’ll know the price and how your items will look beforehand. Once you approve, we will begin.
There are certain circumstances in customizing items that are beyond our control. Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images. We will do our best to not process low-resolution images and will always reach out to the customer if we do not think it is a quality image.
Design errors introduced by the customer in the design creation process.
Errors in user-selected options such as product type or size.
Please examine your designs carefully and make us aware of any mistakes prior to approving your order.
Items that are deemed defective will be equally exchanged with the same product and design. Items with noticeable wear cannot be returned. Depending on the situation, we may request pictures of the defect before starting an exchange situation.
Zip’s AW Direct will send a UPS label on all returns, unless determined otherwise. All products must be returned in new condition and in their original packaging. Orders shipped to international addresses do not qualify for returns.
THE FACTORY WARRANTY CONSTITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF ALL ITEMS. ANY WARRANTY, IF IT EXISTS, IS BETWEEN THE MANUFACTURER AND THE PURCHASER. ZIP'S HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, WHETHER BY COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ZIP'S NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF ANY ITEM.
